General Terms and Conditions

Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of kylie & mark. By accessing our website and placing an order, you agree to be bound by these terms.

Company Name: kylie & mark canberra
Email: info@kylieandmark.com
Address: Bart Verhallenplein 145

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements made through our website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, and pricing are accurate and up to date.

However:

  • Minor variations may occur due to screen settings or production differences
  • Typographical errors or inaccuracies may occasionally happen

We reserve the right to correct any errors and update product information at any time without prior notice.

3. Orders & Payment

  • Orders are processed only after full payment has been received
  • Available payment methods may vary depending on your location
  • It is the customer's responsibility to ensure that the selected payment method is valid and available

We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

4. Processing & Delivery

  • Processing Time: 1–3 business days
  • Estimated Shipping Time: 3–7 business days (depending on destination)

Please note:

  • Orders are shipped directly from our international suppliers
  • Delivery times are estimates and may be affected by customs, holidays, or external factors beyond our control

We are not liable for delays caused by shipping carriers or customs clearance.

5. Returns & Cancellations

Please refer to our Return & Refund Policy for detailed information regarding returns, refunds, and cancellations.

6. Liability

  • We are not responsible for lost or damaged shipments if tracking information confirms that the order has been successfully delivered
  • Customers are responsible for providing accurate shipping details at checkout
  • Any address errors must be reported within 24 hours of placing the order

Once an order has been processed, we cannot guarantee changes or cancellations.

7. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Images
  • Logos
  • Designs

is the intellectual property of kylie & mark Canberra and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

If you have any complaints or concerns, you may contact us at:

Email: info@kylieandmark.com

We aim to respond to all inquiries within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from or related to these terms shall be subject to the jurisdiction of the competent courts in the Netherlands.