Shipping & Delivery Policy

At kylie & mark, we aim to deliver your order as efficiently and reliably as possible. Below you will find all relevant information regarding our shipping and delivery process.

Processing Time

Orders are processed within 1–3 business days
Once your order has been shipped, you will receive a confirmation email with tracking information

Please note that processing times may be slightly extended during peak periods, holidays, or promotional events.

Estimated Delivery Time

Average delivery time: 3–7 business days, depending on your location

While we strive to meet these delivery estimates, delays may occur due to:

High demand periods
Customs clearance procedures
Carrier-related issues beyond our control

All delivery times are estimates and not guaranteed.

Shipping Method & Origin

All orders are shipped directly from our international suppliers
In most cases, products are dispatched from overseas warehouses (including Asia)

As a result, customs duties, import taxes, or additional fees may apply, depending on your country’s regulations. These charges are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated at checkout
Costs depend on factors such as:
- Destination
- Package weight
- Selected shipping method

Any applicable shipping fees will be clearly displayed before completing your order.

Responsibility & Delivery Issues

If tracking information confirms that the package has been delivered, responsibility transfers to the customer
Customers are responsible for providing accurate shipping information at checkout
Any address errors must be reported within 24 hours of placing the order

We are not responsible for:

Lost or stolen packages after confirmed delivery
Delays caused by incorrect address details
Carrier delays or customs processing times

Tracking Your Order

Once your order has been shipped, you will receive a tracking number. Please allow 1–3 days for tracking updates to become active.

Contact

If you have any questions regarding shipping or delivery, please contact us at:

Email: info@kylieandmark.com
Company Name: kylie & mark canberra